The mission of Mark One Networks is to give to you a wide range of Mark One Networks materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission Mark One Networks strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of Mark One Networks resources and services.

In fulfilling its mission, the Mark One Networks strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:
1. Mark One Networks providers will treat every patron with equal respect and every request with equal importance.

2. Courtesy and attention to the needs of the Mark One Networks user will be the key to all interactions. providers will try to be flexible in meeting Mark One Networks viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favour.

3. Skilled Mark One Networks providers will use their knowledge of Mark One Networks resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.

4. Mark One Networks rules and procedures exist to make Mark One Networks resources available on an equitable basis. If anyone has a question about why the Mark One Networks has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the Mark One Networks.

5. The ultimate goal of Mark One Networks is to meet Mark One Networks viewers’ expectations for service while fulfilling the Mark One Networks’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All Mark One Networks viewers deserve equal consideration and dignity for their requests for Mark One Networks providers will seek to carry out the mission of the Mark One Networks in a way that provides optimum service to all.

Mark One Networks providers recognize the confidentiality rights of Mark One Networks viewers. As a result, Mark One Networks providers will not reveal the identity of people usingMark One Networks materials to a third party nor will Mark One Networks providers reveal the items checked out on another patron’s make up.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, Mark One Networks providers may direct viewers to sources of consumer information, but they will not recommend products or services.